Our Practice

Information about how Parkwood Surgery works, our policies, and what support is available to patients.

Using the practice

• Appointments & Access

  How to request appointments, how triage works, and what to expect.

• You and Your General Practice

  Information about what you can expect from us and what we ask of patients, including mutual responsibilities.

• Register for Online Services

  How to register for and use online services, including the NHS App, access to records, and online requests.

• Pharmacy First

  How local pharmacies can help with common conditions without a GP appointment, and when this service may be appropriate.

Support and care

• Carers

  Support and information for patients who care for someone, including how to register as a carer and access help.

• Maternity Services

  Information on self-referring for maternity care and what to do once you know you are pregnant.

• Chaperones

  Your right to have a trained chaperone present during intimate examinations and how to request one.

Your voice

• Complaints and Feedback

  How to raise concerns, make a complaint, or share feedback about our services.

• Friends of Parkwood Surgery (PPG)

  Information about our Patient Participation Group, how it works, and how you can get involved.

Policies and information

• Practice Policies

  Key practice policies, including how we operate and what patients should know.

• Confidentiality & GDPR

  How we store, use, and protect your personal information, including your data protection rights.

• Freedom of Information

  Information about Freedom of Information (FOI) requests and our publication scheme.

• Non-NHS Services

  Information about private (non-NHS) work, including letters, reports, and fees