Patient Information

The above Online Consultation Platform is for Same Day Urgent Medical Requests and All patients’ Administrative Queries.

Submitted Medical requests are triaged and booked with the appropriate Clinicians, in the order of urgency. Patients with urgent medical needs are contacted and seen to on the day. Patients with non-urgent requests will be contacted up to 48 hours, excluding weekends and bank holidays.

All Administrative Queries are responded to up to 48 hours.

Please phone the practice for all ROUTINE APPOINTMENTS.

For information and guidance on Online Consultation – please click here

Welcome to Parkwood Surgery

The aim of the Practice is to ensure that the services we provide to you are as all–embracing as possible, offering a holistic approach to providing healthcare.

Our focus is to provide all of our patient’s services in a familiar, welcoming and relaxed atmosphere. Our main surgery is located in Warners End and we have small branch surgeries in Boxmoor and Gadebridge.

We have an in-house Pharmacist and who is clinically trained to deal with many of our reviews such as Medication, Asthma, COPD, Hypertension/BP.

We are also a training practice and have trainee GPs and trainee hospital doctors.

We provide a range of services including some that were traditionally provided in hospital. This includes minor operations for the removal of lumps and bumps especially those that look possibly malignant, diabetic clinics, joint injections, warfarin monitoring and travel injections. We are also accredited for the Gold Standard in palliative care in which we work closely with Rennie Grove palliative care nurses.

Visiting our Surgeries

(Parkwood, Gadebridge and Boxmoor)

Dear Patients,

Whilst the Government is relaxing the Covid rules, within a healthcare setting the guidance is not changing at present due to the higher risk nature of our settings, and therefore we are continuing to uphold our infection control measures and current Covid restrictions that are in place.

We will still be asking patients to wear face coverings whilst attending the surgery.

We would still encourage patients to contact the surgery by phone rather than visiting in person, where possible.  This is to try and keep our staff and as many patients as possible safe – including those who cannot be vaccinated or whose immune systems are weak or compromised.

There is a nationwide campaign that was launched by the Institute of Practice Management highlighting the abuse that general practice reception staff can face on a daily basis.  We are partnering with a group of GP surgeries that also serve our local community to make an official statement and to share awareness of this campaign, as disappointingly we do experience this from a small number of our patients.

The past 18 months are likely a period in our history which no one would ever wish to see repeated; it has affected every single person. Whilst a lot of sectors and industries have shut up shop or reduced their capacity in an effort to keep their employees safe, Primary Care has not only remained open, but has increased the number of appointments available, ensured that all premises are COVID secure, changed the way we work completely to maintain services, all of this whilst at the same time managing a vaccination centre to ensure our patient populations receive their COVID Vaccines as quickly as possible. We are dealing with unprecedented levels of demand.

Your local GP practice has continued to care for patients by adapting their way of working to ensure that you could continue to receive the care you needed. Changes such as telephone and online triage were brought in not only to protect patients, but also to mitigate risk and protect the staff as much as was possible, thereby ensuring that staff were able to come into work every single day throughout this pandemic. Whilst accessing your surgery may have been and may continue to be in a different way, we have always been open and have been seeing patients that needed to be seen.

Every member of staff has gone above and beyond, sometimes at a cost to themselves (and sometimes their family) to ensure that patients get the best possible care that we can deliver under such challenging circumstances. We are all tired. We have all been pushed to our limits, and often beyond. All whilst working harder than ever before, so a patient shouting or swearing can be the straw that breaks the camel’s back.

Unfortunately, the love and appreciation that was there for the NHS has diminished and it has been replaced with aggression and frustration. The increase in abuse that our reception staff and doctors alike have had to endure is totally unacceptable. The swearing, shouting, heartless comments, and slander which is posted on social media is frankly, quite demoralising and does not always represent the truth. We do not deserve to be treated in this way and we will not hesitate to implement our zero-tolerance policy on anyone who thinks this type of behaviour is, whether in person or on social media.

We ask that you be kind to anyone you come into contact with at your surgery – we are trying our best to serve you safely and ensure your health is looked after. Everything we do is with the aim to continue to provide the best care and support needed to our patients whilst keeping everyone safe.

https://m.youtube.com/watch?v=3ru4QhVZ2a8&feature=youtu.be

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Are you pregnant or have a child under four? Did you know you could be missing out on free fruit, vegetables or milk worth at least £220 a year and free vitamins?

If you are more than 10 weeks pregnant or have a child under four years old, and in receipt of certain benefits, you could be entitled to a Healthy Start prepaid card worth £4.25 per child per week, to spend on healthy food and milk.

If you are entitled to Healthy Start you will also get free vitamins designed to help pregnant and breastfeeding women and growing children.

Pregnant women and parents of children over one and under four years old can apply online for a new Healthy Start digital prepaid card which will be topped up every 4 weeks. Parents of children under one year old can get £8.50 per week.

Check your eligibility on How to apply – Get help to buy food and milk (Healthy Start)

You can also use the benefit-checker on the County Council’s website, and access free information about benefits that you might be missing-out on – www.hertfordshire.gov.uk/benefits

How to report an issue with your Covid Vaccination record.

UK administered Covid Vaccines

If you have received a Covid vaccine in the UK call 119 and select the vaccine record information option

119 Options

• Test and Trace Service
• Covid 19 Vaccination Booking System
• NHS Covid Pass Service
• Report an issue with your Covid vaccination record

Covid Vaccines Administered Overseas

If you have received your COVID-19 vaccination overseas, then please see the following link for information:

https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/tell-nhs-about-coronavirus-vaccinations-abroad/

Latest News

Posted on June 9th, 2023

Parkwood Surgery had a temporary power cut this morning, but the power is back on. Our systems are also back […]

Posted on September 10th, 2022

We are expecting our delivery of the flu vaccination during the week commencing 12th September! We will update this page […]

Posted on August 15th, 2022

Change of Membership Policy for the Friends of Parkwood Surgery The Friends of Parkwood Surgery, FPS, has been our Patient […]

Posted on May 25th, 2022

Posted on February 10th, 2022

Are you pregnant or have a child under four? Did you know you could be missing out on free fruit, […]