Pharmacy First

Pharmacy First is an NHS service that allows community pharmacists to assess and treat certain common conditions without the need to see a GP.

This service helps you get quick advice and treatment for minor illnesses, while keeping GP appointments available for patients who need them most.

What can Pharmacy First help with?

Under the Pharmacy First service, trained pharmacists can assess and treat the following conditions:

  • Sinusitis (12 years and over)
  • Sore throat (5 years and over)
  • Earache (1-17 years)
  • Infected insect bites and stings (1 year and over)
  • Impetigo (1 year and over)
  • Shingles (18 years and over)
  • Uncomplicated urinary tract infections (UTIs) in women (16-64 years)

If appropriate, the pharmacist may:

  • provide advice and reassurance
  • supply treatment, including remembering medicine
  • refer you to another service if needed, including your GP

Who can use Pharmacy First

You can use the Pharmacy First service if:

  • your symptoms are mild to moderate
  • you do not need urgent or emergency care
  • you are able to attend a local pharmacy

You do not need a GP appointment or referral to use this service.

When is Pharmacy First not suitable?

Pharmacy First is not appropriate if:

  • you have severe or worsening symptoms
  • you feel very unwell
  • you have chest pain, breathing difficulties, or signs of stroke
  • symptoms are not improving or are getting worse

In these situations, please:

  • contact the surgery for advice, or
  • seek urgent medical help, or
  • call 999 in an emergency

Why might I be advised to use Pharmacy First?

If you contact the surgery, you may be signposted to Pharmacy First if this is the most appropriate service for your symptoms.

This does not mean your concern is unimportant. It means:

  • you can be seen more quickly
  • you will be assessed by a qualified healthcare professional
  • GP appointments remain available for more complex needs

How do I access Pharmacy First?

You can:

  • visit a participation community pharmacy
  • be signposted by the surgery following clinical triage

To find a local pharmacy, visit: Find a pharmacy – NHS

Will the Pharmacist inform my GP?

Yes. Where appropriate, the pharmacist will share information with your GP practice, so your medical record can be updated.

Need more help?

If your symptoms do not improve, worsen, or you are unsure which service is right for you, please contact the surgery for further advise.