Surgery Newsletter
- We recognise the importance of providing support for our patients. That’s why we plan to conduct training sessions for those needing assistance with e-consult, Accurx, and online form filling.
- In order to better manage our patient flow and ensure everyone receives timely care, we’ve made the decision to suspend walk-in appointments on Wednesdays. Patients are now required to call the surgery for appointments or book online.
- Since we have changed the appointment system, we intend to offer 60% same-day appointments. Some reservations will be made for children under 5 years old, the frail, and cancer patients.
- The way online requests are handled will change. GPs will review them to ensure each patient receives the appropriate response, and we are heading towards total triage.
- Please note—the surgery has Protected Learning Time as part of the PCN group. During this time, the surgery will be closed from 13:30 to 17:30. Our telephone access will be covered by 111 during these days. As the PCN informs us of these dates, we will notify all our patients.
Training sessions have started for E-Consult. 90 patients have been booked for the 10th Dec 2024. Patients will be contacted as more training sessions take place.
