Parkwood Surgery

Parkwood Surgery

Parkwood Drive, Hemel Hempstead, HP1 2LD

Current time is 21:26 - Sorry, we're currently closed. Please call NHS 111

NHS

Telephone: 01442 250 117

Out of Hours: 111

Your Rights and Responsibilities

Patient’s Rights

We are committed to giving you the best possible service. This will be achieved by working together. Help us to help you. You have a right to, and the practice will try to ensure that:

  • You will be treated with courtesy and respect.
  • You will be treated as a partner in the care and attention that you receive.
  • All aspects of your visit will be dealt with in privacy and confidence.
  • You will be seen by a doctor of your choice subject to availability.
  • In an emergency, out of normal opening hours, if you telephone the practice you will be given the number to receive assistance, which will require no more than one further call.
  • You can bring someone with you, however you may be asked to be seen on your own during the consultation.
  • Repeat prescriptions will normally be available for collection within two working days of your request.
  • Information about our services on offer will be made available to you by way of posters, notice boards and newsletters.
  • You have the right to see your medical records or have a copy subject to certain laws.

Patient’s Responsibilities

With these rights come responsibilities and for patients we would respectfully request that you:

  • Treat practice staff and doctors with the same consideration and courtesy that you would like yourself. Remember that they are trying to help you.
  • Please ensure that you order your repeat medication in plenty of time allowing 2 working days.
  • Please ensure that you have a basic first aid kit at home and initiate minor illness and self-care for you and your family.
  • Please attend any specialist appointments that have been arranged for you or cancel them if your condition has resolved or you no longer wish to attend.
  • Please follow up any test or investigations done for you with the person who has requested the investigation.
  • Attend appointments on time and check in with Reception.
  • Patients who are more than 10 minutes late for their appointment may not be seen.
  • If you are unable to make your appointment or no longer need it, please give the practice adequate notice that you wish to cancel. Appointments are heavily in demand and missed appointments waste time and delay more urgent patients receiving the treatment they need.
  • An appointment is for one person only. Where another family member needs to be seen or discussed, another appointment should be made.
  • Patients should make every effort to present at the surgery to ensure the best use of nursing and medical time. Home visits should be medically justifiable and not requested for social convenience.
  • Please inform us when you move home, change your name or telephone number, so that we can keep our records correct and up to date.
  • Read the practice leaflets and other information that we give you. They are there to help you use our services. If you do not understand their content please tell us.
  • Let us have your views. Your ideas and suggestions whether complimentary or critical are important in helping us to provide a first class, safe, friendly service in pleasant surroundings.

NHS Constitution

The NHS Constitution establishes the principles and values of the NHS in England. For more information see these websites:

Parkwood surgery Opening Times

  • Monday
    08:30 until 20:00
    18:30 - 20:00 Pre-booked appointments only!
  • Tuesday
    07:00 until 18:30
    07:00 - 08:30 Pre-booked appointments only!
  • Wednesday
    07:00 until 18:30
    07:00 - 08:30 Pre-booked appointments only!
  • Thursday
    08:30 until 12:30
    13:30 until 18:30
    12:30 - 13:30 Closed for staff training
  • Friday
    08:30 until 18:30
  • Saturday
    CLOSED
    Alternate Saturdays for pre-booked appointments only!
  • Sunday
    CLOSED

Boxmoor branch surgery

  • Monday
    08:30 until 12:00
  • Tuesday
    08:30 until 12:00
  • Wednesday
    08:30 until 12:00
  • Thursday
    08:30 until 12:00
  • Friday
    08:30 until 12:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Gadebridge branch surgery

  • Monday
    08:30 until 12:00
  • Tuesday
    08:30 until 12:00
  • Wednesday
    08:30 until 12:00
  • Thursday
    08:30 until 12:00
  • Friday
    08:30 until 12:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Update your details

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  • Update of Contact Phone Numbers

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  • Update Email Address

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  • Change of Address

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  • Only if they are registered at this practice.
  • Change of Name

  • If your name has changed due to Marriage or by Deed Poll, you must provide us with a copy of the appropriate document (requirement of Department of Health).
  • If your name has changed due to Marriage or by Deed Poll, you must provide us with a copy of the appropriate document (requirement of Department of Health).
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New Patient Registration

Friends & Family Test

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