Prescriptions Update 2023

From the 1st of April 2023, Parkwood Surgery will cease to accept repeat requests via email, website, either from pharmacies or patients.

Repeat Prescriptions – Please register for Patient Online Access with the following link https://parkwoodsurgery.nhs.uk/register-for-online-services/

Acute Prescriptions – Please submit an Admin Request via our Online Consultation

The volume of work that our back-office staff process on a daily basis has been rapidly increasing but has now reached a level that is unsustainable: it has become necessary for the practice to review our operational systems and processes to identify where improvements may be made.

One such area is the processing of non-EPS prescription requests: the volume of emailed and website requested prescriptions from patients incurs additional but avoidable administrative effort, impacting the efficient and effective use of our workforce.

On average Parkwood Surgery receives approximately 400 prescription requests per day from patients which requires our back-office staff to manually input into our clinical systems.

To help us make the best possible use of working hours, Patients are asked to register for Patients Online Access which enables repeat prescription requests to be made online, which appear directly in our clinical systems. In addition, it provides online self-help, you can see other information on your medical records, and in the near future the ability to book routine appointments – all in the comfort of your home.

To register for Patient Online Access, please:-

• Submit a request for online services on this website, using this form
• When we process this form, we provide you with a registration letter
• Using the code from the registration letter you can create your Patient Access account and link to your medical record

For step by step instruction please see the guide written by the Friends of Parkwood Surgery, published on their website here.