Online Consultation

Please have a look at the video below on how to submit a request:

Patient Guide to Patient Triage: How to submit a medical request

We will be introducing our new online consultation service Patient Triage in March 2023. This is a great way for you to contact our practice for non-urgent medical or admin requests. It is very simple to fill out so please do give it a go if you need to contact us. Although the character count is limited on the form, please try to give as much specific and concise information as possible. We really think it is easier for most people than waiting on hold to speak to a receptionist but would love to hear your feedback. If you do not have access to the internet or find it difficult to use a computer or smartphone you can call reception instead. You can access the new form via our website home page.

Why? 

Since the pandemic, General Practice has been experiencing an increased challenge with appointment availability due to increased demand.  With this in mind, Parkwood Surgery are introducing a new triage system to ensure that patients receive timely access to the correct type of appointment.

The New Triage System 

Our new triage system will be focusing on all type of symptoms. Patients can still book routine telephone call-backs or face-to-face appointments in the usual way via reception. When you call the surgery for an urgent issue, our receptionist team will ask for your cooperation in answering a few pre-set questions about your condition.  Patients can be reassured that all Parkwood Surgery staff have full training in patient confidentiality.  The triage doctor will then review this information and decide on an appropriate course of action, within a clinically appropriate timeframe. Patients will be contacted primarily by text message or otherwise by phone on the same morning or afternoon with the doctor’s decision.

This system has been successfully tried and tested in practices across Hertfordshire and we are confident will work well for both our patients and clinicians. If you wish to watch a demonstration video then please click on the link – Patient Triage Tutorial

Can I still see a doctor face-to-face? 

The doctor will assess your case and possible outcomes of the triage could include:

• appointment with the doctor on the same or different day
• appointment with another healthcare professional depending on clinical need (eg physiotherapist, pharmacist or nurse)
• routine call-back
• advice or prescription

Can I still book a routine appointment? 

Yes, you can still book routine telephone call-backs or face-to-face appointments in the usual way, via reception